Last modified: 8/9/2018
Solutionworks, LLC, d/b/a Smart Solutions (“Company” or “We”), respect your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit the website www.mysmartsolutions.com (this “Website”) and access or use our applications on the iOS, Android, and Windows operating systems (the “Application” and together with this Website, the “Services”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect: (1) on this Website; (2) via the Application, including information we collect or that you may provide when you download, install, access, use or subscribe to content accessible via the Application; and (3) in email, text, and other electronic messages between you and Company in connection with the Services.
It does not apply to information collected by:
us offline or through any other means, including on any other website operated by Company (including our affiliates and subsidiaries); or
any third party, including through any application or content that may link to or be accessible from or on the Services.
The Services are not intended for children as defined by applicable law, and Company does not knowingly collect personal information from children. If you are a child, do not use or provide any information in connection with the Services. If you believe we might have any information from or about a child as defined by applicable law, please contact us at firstname.lastname@example.org.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of the Services, including information:
by which you may be personally identified, such as name, postal address (as well as the location of related products by zip code), e-mail address, telephone number, credit card information or ANY OTHER INFORMATION COMPANY COLLECTS THAT IS DEFINED AS PERSONAL INFORMATION OR PERSONALLY IDENTIFIABLE INFORMATION UNDER APPLICABLE LAW (“personal information”);
that is about you but individually does not identify you, such as screen names or user names; and/or
about your internet connection, the equipment or mobile device you use to access the Services and usage details.
We collect this information:
Directly from you when you provide it to us.
Automatically as you navigate through the Services. Information collected automatically may include usage details, mobile device information, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
Information You Provide to Us. The information we collect on or through our Website may include:
Information that you provide by filling in forms on the Services. This includes information provided at the time of downloading the Application, registering related products, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with the Services.
Records and copies of your correspondence (including email addresses), if you contact us.
Your responses to surveys that we might ask you to complete for research purposes.
Details of transactions you carry out through the Services and of the fulfillment of your orders. You may be required to provide financial information before subscribing to certain content through the Services.
Your search queries on the Services.
Information We Collect Through Automatic Data Collection Technologies. As you navigate through and interact with the Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
Details of your visits to our Website, including traffic data, logs, and other communication data and the resources that you access and use on the Website.
When you access or use the Application, we may automatically collect certain details of your access to and use of the Application, including traffic data, logs, and other communication data and the resources that you access and use on or through the Application, but the Application does not collect real-time information about the location of your mobile device.
When you access or use the Application, we may collect information about your mobile device and internet connection, including the device’s unique device identifier, IP address, operating system, browser type, mobile network information or the device’s telephone number.
Information about your computer and internet connection, including your IP address, operating system, and browser type.
When you connect related products or devices to Company’s platform the products or devices may transmit data directly or indirectly to the Company platform over the Wi-Fi or cellular connection you have chosen. For instance, we may collect technical information about the product (e.g., model, serial number software version), environmental information from product sensors (e.g., temperature, lighting, movement), and information about events associated with the product (e.g., when a thermostat is adjusted, when a light is turned on/off, when a user arrives home).
We maintain the information we collect automatically and associate it with personal information we collect in other ways or receive from third parties. This helps us to improve the Services and to deliver a better and more personalized service, including by enabling us to:
Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize the Services according to your individual interests.
Speed up your searches.
Recognize you when you return to this Website or the Application.
The technologies we use for this automatic data collection may include:
Flash Cookies. Certain features of the Services may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on the Services. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see the Choices About How We Use and Disclose Your Information section below.
Web Beacons. Pages of this Website, the Application and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
To present the Services and its contents to you.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide it.
To provide you with notices about your account or subscription, including safety alerts, expiration and renewal notices.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to the Services or any products or services we offer or provide though it.
To contact you when the Application’s updates are available, and of changes to any products or services we offer or provide through it.
In any other way we may describe when you provide the information.
For any other purpose with your consent.
We may also use your information to contact you about our own goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data (the registration form), adjust your user preferences in your account profile, or unsubscribe from the email. For more information, see the Choices About How We Use and Disclose Your Information section below.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business. For example, Stripe (our credit card processing service provider) and Survey Monkey (survey and newsletter services).
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about the Service users is among the assets transferred.
To fulfill the purpose for which you provide it. For example, if you give us an email address to use the “email a friend” feature of the Services, we will transmit the contents of that email and your email address to the recipients.
For any other purpose disclosed by us when you provide the information.
With your consent.
We may also disclose your personal information:
To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own products or services, you can opt-out by checking the relevant box located on the form on which we collect your data (the registration form), at any other time by adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to email@example.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to Company as a result of a subscription purchase, service experience or other transactions.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.
Other Options for Managing Your Information
To the extent required by applicable law, we provide you with (a) reasonable access to the personal information collected through the Services, and (b) the ability to correct, export, suspend processing, or delete your personal information.
If you would like to submit a request or have any questions about our privacy practices, please contact us at firstname.lastname@example.org.
You can review and change your personal information by logging into the Application and visiting your account profile page.
We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Your California Privacy Rights
California Civil Code Section § 1798.83 permits users of the Services that are California residents to annually request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to email@example.com or write us at: 1500 First Avenue North, Birmingham, AL 35203.
International Data Transfers
Company’s headquarters are in the United States and personal information collected through the Services may be stored there. The United States has not received a finding of “adequacy” from the European Union under Article 45 of the GDPR. Company relies on derogations for specific situations set forth in Article 49 of the GDPR in order to transfer personal information across international borders outside of Company, its affiliates, and subsidiaries. In particular, Company transfers personal information across international borders only: with your consent; to perform a contract with you; or to fulfill a compelling legitimate interest of Company in a manner that does not outweigh your rights and freedoms.
We use commercially reasonable measures to secure information collected through the Services. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through the Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.
We retain your information for as long as needed: (i) to conduct business with you; (ii) as needed for the purposes outlined in this policy; (iii) as necessary to comply with our legal obligations, resolve disputes, and enforce any agreements.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Services, you are responsible for keeping this password confidential.
European Union: You have the right to lodge a complaint with a supervisory authority if you believe we have processed your personal data in a manner inconsistent with your privacy rights. We kindly request that you contact us first so that we may address your concern.